About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

Runs the continuous improvement discipline day to day across the Telecom, Network, Systems — turning what the operational data says into a sequenced portfolio of changes that measurably reduce incident volume, restoration time, failed change and manual effort.
- Find the improvement — mine incident, problem, change and performance data for the few things that would matter most, and size the prospect before proposing it.
- Deliver the improvement — run initiatives to a structured method, with a defined baseline, a measurement plan and a named process owner from the start.
- Prove and sustain it — validate realised benefit against the baseline,



and confirm the gain is still there 90 days after handover.

The discipline of this role is measurement. An initiative that cannot state its baseline, its method and its verified outcome has not improved anything — it has only been busy.

Primary Job Responsibilities

Opportunity Identification & Portfolio
- Analyse incident, problem, change, SLA and effort data to identify improvement opportunities, and quantify the size of each before it enters the portfolio.
- Maintain a prioritised improvement portfolio sequenced by impact and feasibility, with clear ownership, milestones and expected benefit for each item.
- Translate problem management findings, RCA corrective actions and chronic site patterns into structured improvement work rather than one-off fixes.
- Challenge proposals that cannot articulate a baseline or a measurable outcome, and decline them into the backlog rather than starting them.

Initiati

📌 Manager - Continuous Improvement (Hyderabad)
🏢 Foundever
📍 Hyderabad