Description
KEY RESPONSIBILITIES:
- Support custodianship of DAMAC's governance framework, policies, DoA and QMS.
- Develop, standardise and continuously improve policies, procedures, SOPs and process frameworks.
- Drive business and process improvement, efficiency and simplification.
- Run quality certification (ISO / EFQM) and awards programmes.
- Analyse performance, build KPIs and benchmark against industry standards.
- Support change management, training and adoption across Business Units.
- Support custodianship of DAMAC's policies and standards, governance framework, Delegation of Authority (DoA), methodologies and enterprise process tool (ARIS).
- Develop, update and maintain department / BU charters in line with the corporate governance model.
- Support the design, implementation and continuous improvement of a fit-for-purpose QMS framework aligned to DAMAC's growth strategy
- Conduct QMS maturity assessments across Business Units and translate findings into practical action plans.
- Support QMS implementation — documentation, process mapping and governance reporting.




- Work with BU and Department heads to develop, update and continuously improve DAMAC and BU policies, procedures and process frameworks.
- Draft and maintain P&Ps;, SOPs and customer journeys, consistent with the corporate policy hierarchy (DoA, Policy Manual, Frameworks / Standards).
- Maintain and update stage-gate frameworks and supporting templates, guidelines and forms.
- Conduct gap assessments of existing processes to identify inefficiencies, risks and improvement opportunities.
- Design and execute business / process improvement initiatives, including root-cause analysis and corrective action plans.
- Drive operational efficiencies through process automation, standardisation and simplification.
- Track the effectiveness of implemented changes and sustain improvements.
- Support roll-out of a company-wide certification programme against recognised standards (e.g. ISO, EFQM).
- Coordinat

📌 Manager-Process Excellence (Bengaluru)
🏢 DAMAC Group
📍 Bengaluru