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What You’ll Do
- Provide technical assistance and support for incoming service desk tickets either in person, online, or over the phone for issues related to computer systems, software, and hardware.
- Investigate & resolve issues reported by users and communicate with specific resources to resolve escalated issues.
- Follow up with customers to ensure issues have been resolved.
- Able to plan, prioritize and organize workload working within service level agreement standards and agreed objectives.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Able to react to change productively and handle other essential tasks as assigned.
- Manage and track hardware requirements ensuring that the asset inventory for all offices and properties across North America/EMEA/APAC is updated and maintained.
- Work to automate processes, develop reports, and implement ITIL best practices related to Service Desk/Helpdesk operations.
- Ensure that the company’s data and information are protected from unauthorized access.
- Provision access requests for corporate applications within an enterprise environment.
- Provide solutions to any complex IT-related challenges in the organization.
- Attend and contribute to team meetings.
- Integrate and support new technologies as required.
- Follow and adhere to IT department policies and procedures.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Must have a positive “can-do” attitu
📌 IT Systems Analyst (Kochi)
🏢 Soti
📍 Kochi