Job Description

Overview

The HR Systems Support Analyst is responsible for providing functional and operational support for the organization's Workday platform and associated HR modules (HCM, Core HR, Talent & Performance, Compensation, Benefits, Learning, Recruiting, Absence Management, Organization Management, Security Admin etc.). The role ensures stable, secure, and efficient operation of Workday, supports HR business processes, resolves system issues, participates in configuration and enhancement activities, and drives continuous improvement of HR technology services.
The analyst will work closely with HR stakeholders, product owners, IT teams, vendors, and business users to deliver high-quality support and optimize the employee experience.

Your Role

Workday and Oracle HRMS Production Support
- Provide Level 2 support for Workday and Oracle HRMS modules.
- Manage and resolve incidents, service requests, and platform issues within agreed SLAs.
- Perform root cause analysis and recommend corrective actions.
- Maintain knowledge articles and support documentation.




- Troubleshoot and resolve system issues related to Workday functionality, security, integrations, and business processes.

Integration Support
- Monitor and support integrations between Workday and enterprise applications.
- Assist in troubleshooting inbound and outbound integration failures.
- Work with integration teams and vendors to resolve issues.
- Support testing and deployment of new integrations.

Release and Change Management
- Participate in Workday bi-annual releases.
- Assess impact of new Workday features and enhancements.
- Perform regression testing and user acceptance testing.
- Support deployment of configuration changes and current functionality.
- Maintain release documentation and testing evidence.

Knowledge Management and Continuous Improvement
- Create and maintain knowledge articles, procedures, and support documentation.
- Identify opportunities for automation and process simpl

📌 Support Analyst II (Bengaluru)
🏢 AtkinsRéalis
📍 Bengaluru