Hungry, Humble, Honest, with Heart.

The Opportunity

Are you a detail-oriented technical writer with a strong background in technology, excellent communication skills, and a passion for creating transparent, concise documentation? If so, join our dynamic Serviceability Team at Nutanix, where you will collaborate with talented engineers and cross-functional teams to enhance the customer experience through innovative content for our cutting-edge products.

About the Team
This role will be part of the Serviceability Team at Nutanix, located in Bangalore, India. The team is composed of highly skilled and passionate Engineers dedicated to enhancing product and customer experiences. The culture within the team fosters collaboration, growth, and innovation, with a strong focus on bridging the gaps between Product, Engineering, and Support. The mission of the Support Readiness team is to ensure that customer-facing teams are well-prepared for product launches, releases, and process changes,



providing them with explicit and concise information about Nutanix products to enable exceptional service delivery to customers.
You will report to the Manager, Support Readiness, who emphasizes a collaborative and supportive leadership style that values input from team members and promotes flexibility within the work environment. The work setup for this role is hybrid, with employees expected to be in the office 3 days per week, allowing for a balance between remote work and in-person collaboration as needed by the team.

Your Role
- Create and maintain how-to guides, troubleshooting articles, FAQs, knowledge base articles, and technical community content.
- Review support cases, escalations, bug reports, and root-cause analyses to identify content needs.
- Work with Support, Engineering, Product, and Customer Success teams to understand technical issues and product changes.
- Read logs, investigate symptoms, and document likely causes and resolutions.
- Reproduce issues and validate solutions

📌 Technical Content Engineer 3 (Bengaluru)
🏢 Nutanix
📍 Bengaluru