Job Description

Digital Customer Success Specialist, Community & Customer Engagement
Customer Success | Digital Customer Success

Employment type
Full-time
Experience guide
3–6 years
Reporting line
Manager, Digital Customer Success

About the Role
AspenTech, an Emerson company, is a global leader in industrial software, helping organizations optimize operations, improve efficiency, and accelerate digital transformation.
You will own the community and digital-engagement workstream, combining online community operations, structured customer outreach, content governance, customer-feedback enablement and engagement measurement. The role requires solid operational ownership, editorial judgement and disciplined stakeholder coordination.

About Digital Customer Success
Digital Customer Success provides structured, scalable Customer Success engagement for customers outside dedicated one-to-one coverage. The function combines customer intelligence, proactive risk identification, digital engagement and cross-functional coordination to help customers realise value and enable

📌 Digital Customer Success Specialist, Community (India)
🏢 aspen technology
📍 India