Company Name: VARITE India Private Limited

About The Client:

Client is a leading digital transformation solutions provider and IT services company with over 30,000 employees across 30+ countries. Headquartered in Aliso Viejo, California, it helps Fortune 500 and Global 1000 clients with digital, cloud, AI, cybersecurity, and engineering services.

Essential Job Functions:
- O9 Support Responsibilities Handles a variety of technical procedures, recent and established. Performs initial diagnosis, triage, and where possible fixes issues themselves. Works with product owners to confirm product runbooks, monitoring/KPI dashboards, SLAs, and customer notifications procedures are correct.
- Handles advanced troubleshooting, typically via escalation from SEs/SREs. Resolves the root causes of problems, where possible. Expands existing product functionality and related automation/tooling/dashboards. Solutions are logical and maintainable.
- Improves logging and monitoring for quick and accurate error detection.



Takes the time to understand how customers interact with systems to accurately reflect their experience in monitoring.
- May focus on product resource usage and/or how dependencies are tested and managed. If needed, creates automation to detect compliance requirements.
- Adds comments and/or refactors existing product code to improve readability, modularity, and generally make it easier for others to contribute to and maintain.
- Provides code reviews for SE peers. Shares best practices and knowledge of SE tools and troubleshooting techniques. Participates in a team on-call rotation.
- Technical leader (org level). Advises on the best approach for segmenting and orienting SE work to yield the greatest business value.
- Creates AMS governance strategies based on service contract terms. Works closely with providers to ensure application stability and resiliency.
- Accountable for the quality of managed service providers and their adherence to contract SLAs.
- Analyzes app

📌 Lead II (Thiruvananthapuram)
🏢 VARITE
📍 Thiruvananthapuram