Who we are looking for:
The Transportation Specialist is responsible for assigning vehicle transportation to third parties and achieving the successful resolution of customer inquiries in a timely manner as well as providing support and assistance interdepartmentally to ensure we achieve our common goals.
What you will do:
Actively and consistently support all efforts to simplify and enhance the customer experience.
Respond to all internal Salesforce chatter and Email communications promptly
Post transportation orders that have been submitted outside of our application
Arrange and manage transportation back to original sellers
Responsible for ensuring timely placement of transports with haulers.
Answer inbound phone calls from automotive transporters as well as customers of our transportation services
Assist management in the resolution of any issues that delays vehicle pickup and delivery.
Follow through to ensure timely proper resolution and provide continuous communication to all parties involved.
Understand the capabilities of each transporter and proactively match them to opportunities.
Communicate the value of working with ACV and why they would want to partner with us.
Manage relationships and retain quality services.
Assist management and team with speciality transports (Oversized, powersports, boats, etc)
Empowered to adjust pricing and creatively link transports to create timely, cost-effective, quick service time movement of vehicles.
Receive and execute on transportation-related inquiries regarding the delivery status.
Work inter-departmentally as well as with sellers, buyers, and transporters to determine the status of transport.
Assist in the identification and implementation of continuous improvement and customer satisfaction opportunities.
Deliver solutions in a timely manner.
Perform additional duties as assigned.
What you will need:
High School Diploma or GED required.
2 years’ related experience in customer service, transportation, and/or brok
📌 Transportation Specialist (Chennai)
🏢 ACV
📍 Chennai