The team works on building highly scalable, secure, reliable, enterprise grade SaaS contact center software applications with a Build, Test, Deploy, Maintain, Own mindset, using Microservices based architecture and AWS services.

Talkdesk solution supports millions of real time interactions on a scalable data platform across Voice and Digital Channels, offers several NLP and AI capabilities and provides actionable insights to administrators, agents and supervisors.

Responsibilities

-
Quality Assurance & Strategy: Design, build, execute, and maintain automated test suites and manual functional test cases for SaaS services hosted on AWS, ensuring product releases meet quality, performance, and five 9’s reliability standards.

-
Agile & CI/CD Setting: Work within a modern agile software engineering environment, integrating automated test packs into source code control, dev/stage/prod release pipelines, and continuous integration/deployment (CI/CD) workflows.

-
Workflow Management: Manage day-to-day testing tasks, bug tracking, and test execution reporting using GitHub, Jira,



and internal Talkdesk systems.

-
End-to-End Ownership: Take end-to-end ownership of test coverage for microservices, validate safe deployment practices, and operate with a DevOps/Quality Engineering mindset.

-
Test Architecture & Non-Functional Testing: Validate microservices against Security, Reliability, Performance, and Telemetry standards, actively flagging and mitigating technical debt in test coverage.

-
Automated & Functional Test Execution: Implement and maintain automated unit, REST API, UI, and end-to-end functional tests running in CI/CD pipelines.

-
Cross-Functional Alignment: Work closely with Product Management, Software Engineers, SRE, and Platform teams to ensure requirement traceability and test coverage alignment from initial design to release.

-
Agile Participation: Actively participate in backlog grooming, user story sizing, design reviews, and code/test reviews.

-

📌 Software Engineer in Test SDET (Bengaluru)
🏢 Talkdesk
📍 Bengaluru