Description
We are looking for a L1 Monitoring Analyst to support and monitor US Healthcare Payer, Provider, PBM applications. The role involves first-level monitoring, incident triage, and escalation to ensure smooth processing of healthcare transactions in compliance with HIPAA standards.

Job Track Description:
- Experience: 3+ years in Production support activities
- Requires formal graduate degree and relevant expertise in a Production support activity.
- Leading and coordinating troubleshooting calls.
- Ability to multi-task and perform a diverse mix of technical and reporting tasks, with shift hand-offs.
- Must have flexible availability as shifts are consistently and evenly distributed in this 24/7/365 service delivery environment. This is broken out into three shifts and distributed equitably amongst this dedicated team.
- Holiday work required.
- Strong communication skills both written and verbal.
- Requires a conceptual understanding of theories, practices, and procedures in a Production Support environment.
- Good understanding of the US Healthcare system (Payer, Provider,



PBM)

Responsibility Statements
- Monitors and applications and processes issues, recommends long term remediation steps.
- Creates documented process for daily activities
- Researches and advises on production anomalies.
- Applies functional knowledge of the processes for remediation of anomalies.
- Applies functional knowledge to support incident management requests.
- Works with Support Teams to define root cause and replicate issues.
- Works with Support Team to re mediate issues.
- Verifies environment stability.
- Recognized as an subject matter expert on Process and Systems.
- Mentors and trains team members.

Primary Skills (Must Have):
- Positive understanding of the US Healthcare system (Payer, Provider & PBM).
- Good verbal and written communication skills.
- Experience or exposure to production monitoring and support – IWA, UC4, App dynamics etc.
- Familiarity with ticketing t

📌 IT Operations Analyst I (Bengaluru)
🏢 Conduent
📍 Bengaluru