Job Summary
The Systems Analyst role collaborates with business partners and application development teams to deliver and maintain required technology solutions. They are responsible for updates to applications / technology platforms, setting up monitoring, responding to issues, troubleshooting and general maintenance of the systems.
They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. They will also be addressing any requests, inquiries, and escalations from customers, help desk, or business partners.
Job Description
MAJOR RESPONSIBILITIES:
System Analysis and Administration:
- Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed.
- Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications).
- Conduct peer reviews and provide guidance to other team members as needed.
Monitoring and Support:
- Collaborate with infrastructure and application development teams to design an effective system monitoring & alerting plan.
- Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them.
- Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk.
- Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests.
- Conduct root-cause analysis for system related incidents. Facilitate root-cause analysis for incidents related to infrastructure or other externally managed dependencies.
Infrastructure and Compliance:
- Ensure all software and infrastructure components have the required patches. Plan and deploy updates along with partner teams as needed.
- Contribute to system compliance audits (Ex: HITRUST). Create and maintain proper standard operating procedures as needed.
Release Management:
- Understand
📌 Analyst Systems IT (Pune)
🏢 Medline
📍 Pune