Industry/Sector
Not Applicable
Specialism
Salesforce
Management Level
Senior Manager
Job Description & Summary
The Opportunity
Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.
As an AES Senior Manager – CX Customer Managed Services - AC, you will lead the delivery of managed services, focusing on optimizing client operations and enhancing efficiency. Within our Commercial & Service Excellence practice, you will leverage your skills to streamline processes and manage key functions on behalf of clients, confirming seamless execution and quality service delivery. As a Senior Manager,
you will apply your strategic advising skills to influence outcomes and solve complex challenges, fostering high-performing teams and driving operational success.
In this role at PwC Acceleration Center India, you will engage in client and customer interactions, oversee data processing, and implement quality controls. You will be responsible for resolving escalations and queries, applying sound judgment to navigate complex situations. Your ability to craft explicit, impactful messages and validate outcomes with clients will be crucial. By initiating open coaching conversations and making informed decisions, you will contribute to the development of diverse and inclusive teams, reinforcing professional standards and the firm's code of conduct.
Responsibilities
- Leading the execution of outsourced processes, including client and customer interactions, data review, and quality control implementation
- Managing and resolving escalations and