About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our cutting-edge CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

Owns the measurement and reporting layer of the Vendor Management Office — the scorecards, registers, workbooks and dashboards through which vendor and service performance is stated to the business. Two connected mandates:
- Scorecard — maintain the SLA and KPI registers and produce accurate, comparable vendor and tower scorecards to a fixed cadence, with defined formulas, thresholds and RAG posture.
- Reporting — run the daily, weekly and monthly IT Operations reporting pipeline through to the Monthly Business Review, in a consistent structure and visual standard.

The defining requirement is data integrity.



Every figure published must be traceable to a named source, calculated the same way each cycle, and defensible when challenged in a business review. Gaps are declared, never estimated.

Primary Job Responsibilities

Scorecard Design & Production
- Maintain the SLA and KPI registers across the Telecom, Network, Systems — definitions, measurement formulas, thresholds, data sources, owners and reporting frequency.
- Produce monthly vendor and tower scorecards with RAG posture, period-on-period movement and breach summaries, in the approved structure and design standard.
- Control the change process for metric definitions and thresholds so that historical comparability is preserved, and version any change with an effective date.
- Extend the register set as new services and vendors come into scope, in the same format as the existing framework.

Reporting Pipeline & Business Reviews
- Build and publish the daily consolidated workbook and single-day

📌 Vendor Analyst (Hyderabad)
🏢 Foundever
📍 Hyderabad