Job DescriptionCORE WORK ACTIVITIES
NBuilding Successful Relationships that Generate Sales Opportunities
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- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative. N
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc. N
- Develops relationships within community to strengthen and expand customer base for sales opportunities. N
- Assists with managing and developing relationships with key internal and external stakeholders. N
- Provides accurate, complete and effective turnover to Event Management. N
nManaging Sales Activities
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- Participates in sales calls with members of sales team to acquire recent business and/or close on business. N
- Supports the operational aspects of business booked (e.G., generating proposal, writing contract, customer correspondence). N
nUsing Knowledge ofMarket Trends and Target Customer Information to Maximize Revenue
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- Identifies new business to achieve personal and location revenue goals. N
- Understands the overallmarket - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. N
- Assists in closing the best opportunities for the location based on market conditions and location needs. N
- Gains understanding of the location's primary target customer and service expectations;
serves the customer by understanding their business, business issues and concerns, to offer better business solution. N
nProviding Exceptional Customer Service
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- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. N
- Services our customers in order to grow share of the account. N
- Executes and supports the company's customer service standards.