Job DescriptionSupporting Experience on Cisco contact center CVP application solutions & 3rd party integration.
N
- n
- Basic Scripting for call flow change or Holiday request. N
- Should have knowledge in Database interaction process by using Java applications N
- Basic knowledge in SQL DB procedure and Oracle DB concepts. N
- Knowledge and use of CVP application and integration experience with other Tools N
- Basic knowledge in dynamic Java application concepts. N
- Good knowledge in CiscoCall studio application. N
- Have clear understanding on Telecom infrastructure N
- Should be ready to workin 24/7 business support environment N
- Should be having 4-7 years of experience on Cisco Voice platform. N
- Should be having work experience onCVP/Call Studio/Java application platforms N
- Should have robust verbal & written communication skills N




- Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution. N
- Performs Root Cause Analysis & Track and update key performance metrics N
- Act as a point of contact for all service delivery issues/ pending work/ escalations N
- Provide team support and process improvements through individual contributions N
- Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements. N
- Perform change management in accordance with change management procedures N
- Handles escalations & Participate in routine operational meetings & Knowledge on Contracts and SLAs N
- Excellent communicationand conversation skills (Verbal and Written), Strong analytical and problem solving skills. N

📌 Hiring: Lead Cisco Cvp Engineer (Faridabad)
🏢 Servion Global Solutions
📍 Faridabad