About the Role
Deepika Makeup & Hair is looking for an energetic and customer-focused Customer Support Executive who can confidently handle customer inquiries, provide accurate information about our courses and services, maintain consistent follow-ups, and help convert genuine inquiries into confirmed appointments and bookings.
The ideal candidate should have excellent communication skills, a positive attitude, strong follow-up abilities, and the confidence to speak with customers over calls, WhatsApp, and in person .
Key Responsibilities
- Handle incoming and outgoing customer calls, WhatsApp messages, and inquiries professionally.
- Understand customer requirements and provide explicit information about courses, services, pricing, schedules, and availability .
- Follow up consistently with new leads and prospective customers.
- Convert qualified inquiries into consultations, appointments, course enrollments, and confirmed bookings .
- Maintain a skilled and friendly relationship with prospective and existing customers.




- Manage customer concerns and queries and coordinate with the appropriate team member when escalation is required.
- Maintain accurate records of inquiries, follow-ups, appointments, bookings, and customer status .
- Follow up with customers who have shown interest but have not yet confirmed their booking.
- Coordinate with trainers, artists, front-desk staff, and management to ensure a smooth customer experience.
- Provide timely updates and reminders to customers regarding their appointments or courses.
- Meet assigned follow-up, booking, and conversion targets .
- Support the studio with other customer service and front-desk activities whenever required.

Required Skills
- Excellent verbal communication skills are mandatory.
- Must be fluent in Kannada and English .
- Strong customer-handling, listening, and interpersonal skills.
- Confident in handling phone conversations and WhatsApp communication .
- Good follow-up and convincing abilities

📌 Customer Support Executive (Bengaluru)
🏢 Deepika Makeup & Hair
📍 Bengaluru