[ Please note we are hiring for multiple positions such as Senior Engagement Associate, Assistant Manager Operations, Engagement Manager for Hyderabad. These will be shift /roaster basis, feel free to apply]

Daily Operations:
 Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries
 Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone
 Responsible for managing the office unit & PABX system setup and requests for all clients
 Organizes postage and document courier services, handle mail, incoming & outgoing deliveries  Coordinates conference room bookings, refreshments for meetings and other special arrangements
 Handles all secretarial and administrative duties for clients, as requested
 Performs check in & check out process for all clients  Conduct up-selling and cross-selling to maximize revenue.
Service Standards:
 Ensures that clients’ requests and demands are met to the best of your professional ability.



This includes the handling of all inquiries, complaints and feedback
 Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge
 Ensures that the Centre’s service standards are maintained at all times
Internal:  Develop rapport and professional business relationships with fellow colleagues and stakeholders
 Support local Operations to maximize profitability, efficiency and productivity.

Key Performance Indicators/Job Requirements

KPIs:  Client satisfaction
 Meet and greet clients in professional and friendly manner
 Answer all incoming phone calls in a timely and skilled manner (within 3 rings)
 Ensure to put client requests as a priority and that all clients are both satisfied and we have exceeded their expectations
 Ensure all centre service standards are maintained at a premium level
 Proactively up-sell TEC services for more

📌 Engagement Associate (Hyderabad)
🏢 The Executive Centre
📍 Hyderabad