As a Client Servicing Associate, you’ll work closely with internal ( Media Buyers, Designers, Copywriters, and Strategists) and external partners (Founders, CXOs, and Marketing Heads) delivering top-notch performance marketing services.

You’ll work closely with our client, and ensure and improve the performance, productivity, and efficiencies in the creation and deployment of that client’s campaigns.

THE ROLE:
- Develop and deliver win-win value propositions and supporting tools to key stakeholders within each account.
- Deliver the highest level of client satisfaction for the client base while ensuring contract renewal, overall account health and growth.
- Project manages day-to-day operational and tactical account management activities for assigned accounts. Day-to-day activities include keeping a tab on what‘s happening inside accounts (sales - spend - ROI - what‘s happening now) and always being updated with the latest information from media buyers and strategists.
- Join/Create/Drive an workplace of “Client First” at all levels of the organization.




- Serve as the go-to resource for clients’ product and process knowledge and collaborate with teammates to help them deliver the best possible service experience for the client.
- Understand project requirements and make sure the team and client both are operating at the fullest extent to make it happen.
- Serve as the liaison to the support organization for client knowledge, and for appropriately managing escalations.
- Answering, Resolving queries, and follow-up call questions.
- Preparing minutes of a meeting or call between client-team.
- Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy.
- Foster a sense of urgency, professionalism, and execution that establishes a new level of expected customer service performance.
- Drive engagement for new and existing customers.
- Strategize and identify how the team ca

📌 Client Servicing Associate (Kolkata Metropolitan Area)
🏢 Adbuffs
📍 Kolkata Metropolitan Area