Job DescriptionAbout:
NEDT (Everyday Design & Technology) is looking for a dedicated and customer-focused
NCustomer Experience Executive to join our team. This role is responsible for handling
Ncustomer interactions across multiple platforms, ensuring timely resolution of queries,
Nmaintaining accurate records, and acting as a coordination point between internal teams.
NAt EDT, we strongly believe that exceptional customer service starts with respecting and
Nempowering our employees.We offer a professional, disciplined, and supportive work
Nenvironment where individuals are encouraged to grow, learn, and take ownership of their
Nresponsibilities.
nKey Responsibilities:
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- Resolve customer queries through Email, Phone Calls, WhatsApp, and Social Media platforms in a qualified and empathetic manner. N
- Provide live product demonstrations to customers and guide them through product features and usage. N
- Prepare and maintain accurate records of all customer tickets and interactions. N




- Reach out to abandoned checkout customers to understand their concerns or reasons for not completing the purchase. N
- Ensure regular and timely follow-ups on all open and pending customer tickets until closure. N
- Prepare weekly and monthly reports on customer queries, trends, and key observations. N
- Manage end-to-end coordination between the Customer Experience team, Product team, and Logistics team to ensure smooth resolution of issues. N
- Maintain a high standard of communication, professionalism, and problem-solving in all interactions. N

nRequired Skills & Competencies:
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- Strong verbal andwritten communication skills. N
- Good problem-solving and analytical thinking ability. N
- Customer-centric mindset with attention to detail. N
- Ability to manage multiple tasks and follow up effectively. N
- Basic understanding of customer support tools and reporting (training will be provided where required). N
- Ability to work collab

📌 Customer Experience Executive (Alibag)
🏢 EDT
📍 Alibag