Finance Application Support

Experience Level : 10+ Years

Work mode - Onsite Hybrid (3 Days onsite/2 Days WFH)

Shift - UK hours (1 PM to 10 PM)

Location: Hitech City, Hyderabad

Interview Process- 2 Virtual Rounds

Key Responsibilities

Application Support and Triage
- Serve as Tier 1 and Tier 2 support for finance application incidents, service requests, and access queries
- Triage inbound issues, assess severity and business impact, and route or escalate appropriately
- Conduct initial diagnostic steps prior to vendor engagement to reduce resolution time and improve ticket quality
- Manage the full ticket lifecycle from logging through resolution and closure, with accurate documentation at each stage
- Maintain a working knowledge of system interdependencies across Sage Intacct, Coupa, SAP Concur, Yooz, and integrated platforms

Vendor Management and Escalation
- Open, manage, and track support tickets with application vendors including Sage, Coupa, SAP, and Yooz
- Coordinate troubleshooting calls with vendor support teams, preparing environment details, logs,



and reproduction steps in advance
- Follow up on open vendor cases to drive timely resolution; escalate where SLAs are at risk
- Document vendor interactions, resolution steps, and workarounds for internal knowledge base

End User Communication and Training
- Communicate clearly and professionally with finance and operations end users throughout the resolution process
- Set accurate expectations on resolution timelines and maintain proactive status updates for high-impact issues
- Produce user-facing guidance materials, FAQs, and how-to documentation for common tasks and known issues
- Deliver informal training or onboarding walkthroughs for recent users joining supported platforms

Access Management and Governance
- Administer user access provisioning, modification, and deprovisioning across supported finance applications
- Support access recertification activities and produce evidence packages for audit pu

📌 Finance Application Support (Hyderabad)
🏢 JMD Technologies
📍 Hyderabad