Job Summary

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)./rManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD)./r/nProvide L2/L3 support for M365 incidents and service requests./r/nMonitor M365 service health, availability, and performance./r/nTroubleshoot and resolve messaging, collaboration, and identity issues./r/nImplement and support security controls (MFA, Conditional Access, DLP)./r/nManage email, collaboration, and document access configurations./r/nSupport onboarding, offboarding, and user lifecycle activities./r/nAssist with M365 migrations, upgrades, and feature rollouts./r/nAutomate routine tasks using PowerShell where applicable./r/nWork with Microsoft Support and third‑party vendors for issue resolution./r/nEnsure adherence to SLAs, ITSM processes, and service governance./r/nMaintain service documentation, SOPs,



and knowledge articles./r/nSupport compliance requirements including retention and basic eDiscovery./r/nProactively recommend improvements and best practices for M365 services.

Key Responsibilities

Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive)./r/nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD)./r/nProvide L2/L3 support for M365 incidents and service requests./r/nMonitor M365 service health, availability, and performance./r/nTroubleshoot and resolve messaging, collaboration, and identity issues./r/nImplement and support security controls (MFA, Conditional Access, DLP)./r/nManage email, collaboration, and document access configurations./r/nSupport onboarding, offboarding, and user lifecycle activities./r/nAssist with M365 migrations, upgrades, and feature rollouts./r/nAutomate routine tasks using PowerShell where applicable./r/nWork with Microsoft Support and third‑party vendors for issue resolution./r/nEnsure adherence to SLAs, ITSM processes, and service gove

📌 Senior Administrator (Bengaluru)
🏢 HCLTech
📍 Bengaluru