Job DescriptionJob Summary
NWe are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments.
NKey Responsibilities
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- Provide IT helpdesk andend-user support for hardware, software, applications, and connectivity-related issues. N
- Manage device build, imaging, deployment, configuration, collection, and replacement activities. N
- Support and maintain laptops, desktops, printers, scanners, and other IT peripherals. N
- Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment. N
- Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance. N
- Maintain IT asset and inventory records, including asset issuance, return, tracking,



reconciliation, and disposal. N
- Provide working-level administration and troubleshooting support for Windows and Linux environments. N
- Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting. N
- Handle incident and problem management, ensuring timely resolution and appropriate escalation. N
- Monitor and maintain IThelpdesk SLAs, service requests, incidents, and support metrics. N
- Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues. N
- Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams. N
- Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems. N
- Coordinate with vendorsand internal stakeholders for IT infrastructure, support, maintenance, and service-related activit

📌 Hiring: Senior Associate It Infrastructure (Kavant)
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