Job Description

Company Profile
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively,



leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Job location : Gurugram
Position : Associate Director- Business Transformation
Division : BPO
Experience : 12-18+ years of experience in Banking/ US Mortgage operations.

Role Overview
We are seeking a high-impact, strategic leader to drive Operational Excellence and Digital Transformation across email addresses.

Contact Person
Padmapriya Shekar
Email

📌 Associate Director Business Transformation (Gurugram)
🏢 Firstsource
📍 Gurugram