Job Description Hiring: SRE (Site Reliability Engineering) – Level 2 Support
Notice Period: Immediate to 15 days left
Location: Bangalore
Experience: 3–5 Years
Role Overview:
Customer Support Analyst (L2 Support) responsible for triaging incoming requests through ServiceNow, resolving issues, and escalating complex technical issues to SRE/Development teams.
Key Responsibilities:
- Level 2 functional & technical application support
- Incident, problem & request management
- Triage and escalation through ServiceNow
- Create & maintain Knowledge Base articles and support documentation
- Create & analyze reports using ServiceNow and/or Power BI
- Support Digital Operations onboarding and project tracking
- Work with project managers, clients, support teams and vendors
- Contribute to Agile & DevOps culture
- Manage priorities, deadlines and customer expectations

Mandatory Skills:
ServiceNow
Power BI
ITIL
Robust Communication & Writing Skills
Organization & Time Management
Nice to Have:
- SQL
- Tableau
- Azure/AWS
- Jira
- Incident Response
- Service Desk
- PagerDuty
- Datadog
- SharePoint

Optional Certification: ITIL Foundation

📌 SRE - Bengaluru KA
🏢 Teamware Solutions
📍 Bengaluru