TCS is Hiring for
Skill:-Workspace One SME
Exp:-10 to 16
Location:- Kolkata

JD
Must have Skill:-
Workspace ONE UEM & Workspace ONE Access Administration
Device Lifecycle Management (Windows, macOS, iOS, Android)
Identity, SSO, MFA, Conditional Access (Azure AD / Entra)
L2.5 Troubleshooting & RCA (Enrollment, Apps, Profiles)
Automation & Scripting (PowerShell / REST APIs)
Incident, Problem, Change Management (ITIL – L3)

Job Requirements*
- Hands‑on experience with Workspace ONE UEM and Workspace ONE Access
- Robust understanding of MDM / EMM / Endpoint Management concepts
- Experience managing Windows 10/11, macOS, iOS, and Android devices
- Knowledge of Azure AD / Entra ID integration, SSO, MFA, Conditional Access
- Experience troubleshooting device enrollment, profiles, apps, certificates, compliance
- Working knowledge of PowerShell and REST APIs for automation
- Basic understanding of networking, VPN, certificates, and security
- Familiarity with ITIL processes in enterprise support environments
- Strong documentation,



communication, and stakeholder coordination skills

Key Responsibilities*
- Provide L2.5‑level support for Workspace ONE UEM and Access platforms
- Handle advanced escalations related to enrollment, authentication, compliance, and app deployment
- Manage device lifecycle including onboarding, policy enforcement, and decommissioning
- Configure and maintain profiles, compliance policies, restrictions, and applications
- Support SSO, MFA, and Conditional Access integrations with Azure AD / Entra
- Perform root cause analysis (RCA) and implement preventive actions
- Automate routine operational tasks using PowerShell and Workspace ONE APIs
- Assist L3 teams during upgrades, rollouts, migrations, and enhancements
- Ensure adherence to security, audit, and compliance standards
- Create and maintain SOPs, KBs, and runbooks
- Mentor L1/L2 teams and support knowledge transfer

📌 Workspace One SME (West Bengal)
🏢 Tata Consultancy Services
📍 West Bengal