Position : Student Success & Experience Executive
Work Mode: Remote
Employment Type: Full time
Openings: Multiple
Salary: ₹25,000–₹40,000 per month based on experience
Experience Required: 4–8 years

Role Overview
The Language SKOOL is looking for experienced and student-focused professionals for its Student Support team. We have multiple openings at both Junior and Senior levels across regular, break and night shifts.
The role requires professionals who can handle student queries, coordinate with internal departments, resolve concerns within defined timelines and ensure a positive student experience throughout the learning journey.

Available Shifts
Candidates must be comfortable working in one of the following shifts:
•Regular Shift: 10:00 AM–7:00 PM
•Break Shift: 6:00 AM–11:00 AM and 6:00 PM–11:00 PM
•Night Shift: 9:00 PM–5:00 AM

There are multiple openings for the regular and break shifts and a specific requirement for the night shift.

Key Responsibilities
• Respond to student queries through calls, emails, chats and other official communication channels.




•Understand student concerns and provide accurate, courteous and timely resolutions.
•Support students with onboarding, batch-related queries, class schedules, trainer coordination, LMS access and general course-related concerns.
•Coordinate with Batch Allocation, Student Onboarding, Student Observation, Linguistics/Trainers, LMS, Finance and Sales teams.
•Record every query, action, follow-up and resolution accurately in the designated tracker or system.
•Follow up with students and internal teams until each case is fully resolved.
•Ensure that response and resolution timelines are consistently met.
•Identify dissatisfied or disengaged students and escalate potential dropout, refund or retention-risk cases.
•Handle complaints professionally and maintain a calm, solution-oriented approach.
•Escalate academic, technical, financial or policy-related concerns to the appropriate department.
•Maintain confidential

📌 Student Success (Kakinada)
🏢 The Language Skool
📍 Kakinada