SERVICE REQUEST CATALOGUE MANAGER

We are specifically looking for candidates with 4.8 to 7 years of Total & relevant experience only.

Key Responsibilities:
- Take the ownership to oversee the day-to-day operations relating to Asset & Configuration Management
- Responsible for requirement gathering for addition/modification of a SR on the SR catalog.
- Responsible to perform analysis on the SR that has been requested for decommissioning.
- Responsible to perform functional testing and liaise with key contact person for conducting UAT
- Responsible to provide the progress update on the SR catalog requests to service request catalog manager
- Will closely work with Tools technical consultant to ensure the requirements are well understood and SR gets configured as intended
- Training material preparation updates and version control
- Testing the workflows, approvals, Task Assignments, SLA, Notifications
- Proper documentation and reporting of the test results and bugs/defects identified. (Defect Tracking and defect control is out of scope for this role)




- Training the business users, IT Users and fulfillment groups on the newly added SRs
- Maintaining information about services and service offerings contained in the active service catalog.
- Verifying service and service offering information is accurate and complete, and providing it to consumers through the consumer self-service portal.
- Publish Catalogue, Communication &handle; Trainings for Service Request Catalogue Management
- Analyse Trend (Generic Request) and propose addition/retirement to Service Catalogue
- Decision on the addition/retirement to the Service Catalogue (through Change Management Process)
- Modification/Update to the Catalogue Design (through Change Management Process)
- Modification/Update to the Catalogue in ITSM Tool(through Change Management Process)

Qualifications/Skills:
- Very solid Influential relationship management skills with stakeholders, senior management, colleagues and external

📌 Service request catalogue manager (Uttar Pradesh)
🏢 HCLTech
📍 Uttar Pradesh