About Sutherland:

Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done. Whether transforming your financial processes, applying analytics to customer care, or leveraging experience design to build a customer journey map, we are experts in reengineering process. We design exceptional customer experiences for the digital age.
Sutherland started with the objective of “Helping out clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results”. That strategic mission has remained unchanged. Today, we are a digital transformation company, and our products provide exceptional experiences. Experience to our clients, their customers, their employees and our employees. We combine the front-end customer focused services with optimized back-end processes in an integrated manner along the entire journey map of the customer. This holistic view of our clients’ & customers powered with our deep domain knowledge,



design thinking, and advanced analytics driven business insights allows us to work exceptionally well with our clients through their digital transformation journey.

Sutherland is seeking an analytical and dynamic person from BPO industry background to join us as a Director - Workforce Management. The WFM Director will drive all aspects of workforce planning, scheduling, capacity planning, forecasting and real-time management for the assigned site(s)/accounts.

Location: Hyderabad

Qualifications
- 14 years+ of BPO experience in WFM Leadership role
- Deep experience in WFM applications
- 5 or more years of program management experience
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and qualified manner
- Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements
- Demonstrated leadership skills;

📌 Director-Workforce Management (Hyderabad)
🏢 Sutherland
📍 Hyderabad