About the Company

OpenText VIM AMS Consultant (L2/L3 – Functional & Enhancement Support) is designed for professionals with 5 to 9 years of overall SAP experience and a minimum of 3 years of hands-on expertise in OpenText VIM. The position is based in Mumbai, with options for onsite or hybrid work arrangements, and is part of the Application Management Services (AMS) engagement model.

About the Role

The consultant will be responsible for providing Level 2 and Level 3 production support, managing minor functional enhancements, and delivering inputs for developments related to Vendor Invoice Management (VIM). This includes owning the functional aspects of invoice processes, collaborating closely with business users and technical teams, and converting business requirements into functional specifications for small changes and enhancements. The consultant will work with OpenText VIM integrated with SAP ECC or S/4HANA, focusing on operational stability and ongoing improvement.

Responsibilities
- AMS Support (L2/L3)
- Deliver L2/L3 AMS support, addressing OpenText VIM incidents,



service requests, and problem tickets.
- Monitor and support the complete invoice lifecycle, covering steps from capture through validation, approval, posting, and archiving.
- Perform root cause analysis to identify issues and implement permanent resolutions.
- Ensure compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and system uptime as stipulated in the AMS contract.
- Invoice Processing & Exception Handling
- Support and troubleshoot issues related to Optical Character Recognition (OCR) and data extraction, invoice validation, approval workflow errors, and posting errors (MIRO / FB60).
- Manage functional exceptions, including PO/Non-PO invoice mismatches, quantity, price, and tolerance variances, duplicate invoice detection, and vendor master and tax-related issues (such as GST).
- Minor Changes & Enhancements
- Implement and support minor functional chang

📌 Open text Vendor invoice Mangament (West Bengal)
🏢 Tata Consultancy Services
📍 West Bengal