Job Summary
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive). rManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD). r nProvide L2/L3 support for M365 incidents and service requests. r nMonitor M365 service health, availability, and performance. r nTroubleshoot and resolve messaging, collaboration, and identity issues. r nImplement and support security controls (MFA, Conditional Access, DLP). r nManage email, collaboration, and document access configurations. r nSupport onboarding, offboarding, and user lifecycle activities. r nAssist with M365 migrations, upgrades, and feature rollouts. r nAutomate routine tasks using PowerShell where applicable. r nWork with Microsoft Support and third‑party vendors for issue resolution. r nEnsure adherence to SLAs, ITSM processes, and service governance. r nMaintain service documentation, SOPs, and knowledge articles. r nSupport compliance requirements including retention and basic eDiscovery.



r nProactively recommend improvements and best practices for M365 services.
Key Responsibilities
Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive). r nManage user identities, groups, roles, and licenses using Microsoft Entra ID (Azure AD). r nProvide L2/L3 support for M365 incidents and service requests. r nMonitor M365 service health, availability, and performance. r nTroubleshoot and resolve messaging, collaboration, and identity issues. r nImplement and support security controls (MFA, Conditional Access, DLP). r nManage email, collaboration, and document access configurations. r nSupport onboarding, offboarding, and user lifecycle activities. r nAssist with M365 migrations, upgrades, and feature rollouts. r nAutomate routine tasks using PowerShell where applicable. r nWork with Microsoft Support and third‑party vendors for issue resolution. r nEnsure adherence to SLAs, ITSM processes, and service governa

📌 Senior Administrator (Bengaluru)
🏢 HCLTech
📍 Bengaluru