RESPONSIBILITIES:
Client Relationship
- Responsible for day-to-day relationship with key contact (ie. The ‘owner’ of the Worldpanel subscription within the client organisation)
- Understand what the client’s overall goals and objectives are and the role that different departments and individuals are playing in achieving these
- Continue to develop a broader network of contacts with the client while maintaining existing relationships
- Utilise high levels of on-site presence to build a reputation as a Trusted Adviser through being a recognised and well known face around the client office
- Manage the client’s expectations with respect to the quality, speed and volume of data, and the servicing they are entitled to
- Resolve dissatisfaction if it arises, acting rapidly to resolve disagreements and not avoiding difficult issues
- Resolve workload capacity issues if they arise, negotiating with client stakeholders to establish priorities

Account Handling
- Manage the account administratively,



dealing with internal departments such as accounts and operations to make sure communication and dispatches to the client are professionally and accurately handled
- Ensure contractual obligations are known and adhered to, escalating issues if required in valuable time
- Actively contribute to monthly forecasts in line with the revenue phasing done
- Identify revenue gaps and plans for closing these over the course of the year, communicating status and priorities both upwards and downwards
- Prepare proposals both in response to client briefs and proactively follow up and close these proposals in order to achieve revenue targets
- Seek to deliver benefits led solutions in your proposals, encompassing the full range of KWP services
- Look for revenue opportunities outside of your main contact
- Manage and plan the account resource to avoid drops in service quality
- Ensure appropriate inductions and training programmes are provided to client users

Service Development
- Highlight and e

📌 Research Director (Mumbai)
🏢 Worldpanel
📍 Mumbai