Roles and Responsibilities :
- Handle international calls from customers across various countries, providing exceptional customer service and resolving their queries efficiently.
- Process customer requests, complaints, and feedback in a timely and professional manner.
- Work on multiple shifts to cater to different time zones and provide 24/7 support to clients.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 1-7 years of experience in BPO voice or international call center setting.
- Strong knowledge of UK process, US process, and international voice processes.
- Excellent communication skills for handling inbound voice process calls effectively.
Interested candidates call on Suryakala-(phone hidden) and email on
[email protected]
📌 Customer Service Executive (Pune)
🏢 Career Guideline
📍 Pune