15 Sep
|
TELUS Digital
|
Noida
15 Sep
TELUS Digital
Noida
Key Responsibilities:
- Deliver comprehensive process training programs to recent hires and existing team members.
- Design, update, and enhance training modules in alignment with business processes.
- Conduct pre- and post-training assessments to measure learning effectiveness.
- Collaborate with operations and quality teams to identify training needs.
- Monitor trainee performance and provide coaching to improve proficiency.
- Maintain detailed training records, feedback, and progress reports.
- Ensure compliance with organizational and client-specific guidelines during training.
- Facilitate refresher sessions based on performance trends and quality insights.
Required Skills & Qualifications:
- Working as a process trainer in an international BPO for2-4 yr(s)
- Comfortable with 24*7 shifts
- Living or Ok to relocate in Noida(within 35 kms) of Company
- Must be a graduate
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📌 Process Trainer International Voice (Noida)
🏢 TELUS Digital
📍 Noida