Role Purpose

Provide advanced operational support, its identity integrations and supporting services, ensuring secure day-to-day operations, timely resolution of escalations and adherence to service-management controls.

Key Responsibilities

- Perform day-to-day platform administration, health checks and operational monitoring.
- Investigate and resolve incidents escalated by L1 across application, identity and infrastructure layers.
- Troubleshoot SSO, Microsoft Entra ID Enterprise Applications and access-related issues.
- Manage SSL certificate deployment/renewal activities and troubleshoot DNS dependencies.
- Monitor alerts and logs, identify recurring patterns and support root-cause analysis.
- Execute approved patching, maintenance, configuration changes and platform upgrades.
- Verify backup jobs, support restoration tests and participate in DR readiness activities.
- Maintain runbooks, knowledge articles, shift handover notes and incident documentation.
- Coordinate with L3, vendor and dependent infrastructure teams for complex issues.

Mandatory Skills

- Operations experience with an enterprise chat/collaboration platform.




- Linux administration.
- Microsoft Entra ID administration and Enterprise Applications.
- SSO troubleshooting.
- SSL certificate management and DNS troubleshooting.
- Monitoring and alert management.
- ITIL-aligned Incident, Request and Change Management.

Good-to-Have Skills

- Kubernetes/OpenShift operations.
- PostgreSQL fundamentals.
- PowerShell or other scripting.
- Backup and restore operations.
- API troubleshooting.
- Log analysis.
- Patch and upgrade management.

Qualifications

- Graduate degree in Engineering, Computer Science, Information Technology or a related discipline.
- Relevant ITIL certification is preferred; practical adherence to ITIL processes is essential.

Expected Competencies

- Analytical troubleshooting and disciplined incident ownership.
- Clear technical documentation and shift handover practices.
- Ability to work across application and infrastructure support teams.
- Customer-focused communication and timely escalation.

📌 Platform Operations Engineer (Noida)
🏢 VLink
📍 Noida