Role Purpose

Own the overall operations, stability, availability and technical governance, while serving as the highest technical escalation point for incidents, integrations, performance and continual service improvement.

Key Responsibilities

- Own end-to-end platform operations, service health and operational governance.
- Lead P1/P2 incident resolution, technical bridges, root-cause analysis and preventive actions.
- Govern SSO and identity integrations, including Microsoft Entra ID Enterprise Applications.
- Oversee SSL/TLS certificate lifecycle, DNS dependencies and related service continuity controls.
- Define monitoring, alerting, capacity, backup, restoration and HA/DR readiness practices.
- Coordinate with OEM/vendor, cloud, network, database, security and infrastructure teams.
- Maintain architecture-aligned SOPs, runbooks, escalation paths and knowledge articles.
- Identify automation opportunities and guide scripting-based operational improvements.
- Review changes, upgrades and major maintenance activities for risk and production readiness.

Mandatory Skills

- Hands-on support or administration experience with an enterprise chat/collaboration platform.
- Linux administration and Kubernetes/OpenShift administration.




- SSO technologies and protocols, including SAML, OAuth 2.0 and OpenID Connect.
- Microsoft Entra ID and Enterprise Applications.
- SSL/TLS certificate management and DNS administration/troubleshooting.
- Monitoring and observability for production platforms.
- ITIL-aligned Incident, Problem and Change Management.
- Vendor and cross-functional technical coordination.

Valuable-to-Have Skills

- PostgreSQL administration.
- Load balancer administration.
- PowerShell and Bash/Python scripting.
- API integration troubleshooting.
- Backup and recovery operations.
- HA/DR planning and testing.
- Capacity planning.

Qualifications

- Graduate degree in Engineering, Computer Science, Information Technology or a related discipline.
- Relevant ITIL certification is preferred; practical adherence to ITIL processes is essential.

Expected Competencies

- Strong ownership and structured problem-solving.
- Ability to lead high-severity incidents and communicate clearly with stakeholders.
- Sound judgement on operational risk, change readiness and escalation.
- Ability to mentor L1/L2 resources and drive knowledge transfer.

📌 Platform SME / Technical Lead (Noida)
🏢 VLink
📍 Noida