Lead the administration, support, and optimization of Cisco UCCE and Unified Communications platforms, ensuring high availability and performance.
- Manage and troubleshoot complex issues related to Cisco communication systems, including voice, video, and contact center technologies.
- Provide hands-on support for day-to-day telecom operations, addressing incidents, requests, and service disruptions in a timely manner.
- Collaborate with cross-functional teams, including network engineering and IT support, to resolve telecom-related issues and integrate telecom systems with other enterprise technologies.
- Oversee system upgrades, patches, and maintenance activities for Cisco UCCE/UC platforms, ensuring minimal downtime and disruption