- A bachelor's degree in computer science, Information Systems or other related discipline is preferred
- With 2 to 4 Years of Experience as Incident Management/ Coordinator
- Considerable knowledge of Service Now change incident and problem management principles, procedures and techniques
- Considerable knowledge of standards and best practices relevant to the information technology industry (e.g. ITIL)
- Solid knowledge of issue resolution and escalation practices
- Broad knowledge of IT infrastructure
- Ability to apply analysis and creative thinking when solving problems and conflict
- Ability to provide acute attention to detail
- Ability to communicate effectively to all levels within the organization
- Ability to manage multiple tasks simultaneously
- Independent and collaborative decision-making ability within specified parameters
- Skilled at identifying and implementing process improvements
- Ability to effectively establish and maintain relationships across the organization
- Excellent written and verbal communication skills
- Ability to organize tasks and priorities effectively and under minimal supervision.

📌 ICE hiring Systems engineer at Hyderabad
🏢 ICE Data Services
📍 Hyderabad