Experience Required - 7+ Years
Timezone - 2:30 PM - 11:30 PM IST
Budget - 1.4 LPM
Work Mode: Hybrid - Candidate must be India-based with availability for 2 days per month at the office (Sholinganallur, Chennai)

Profile: Experienced SAP CRM Consultant with robust functional knowledge across CRM processes and SAP ERP integration
Experience: 7+ years in SAP CRM across implementation, configuration and support

WHAT YOU WILL DELIVER
This is a hands-on functional role supporting the implementation, configuration, integration and enhancement of SAP CRM solutions. You will work across the full project lifecycle from requirement gathering through to production support:

Analyse business requirements and translate them into effective SAP CRM solutions aligned with enterprise architecture standards.
Configure and customise SAP CRM across Sales, Service, Marketing and Customer Interaction Management processes.
Configure and support SAP CRM Web Client UI and Interaction Centre.
Handle integration between SAP CRM and SAP ECC/S/4HANA systems using PI/PO, CPI, IDocs and APIs.
Participate in requirement gathering, solution design, configuration, testing and deployment activities.
Prepare functional specifications, configuration documents, test scenarios and project documentation.
Support SIT, UAT, defect resolution and production deployment.
Troubleshoot functional issues and coordinate resolution with technical, business and offshore teams.
Support data migration, master data management and CRM-related interface activities.
Provide user training and post-go-live support as required.

TECHNICAL CAPABILITY REQUIRED
SAP CRM Functional
Strong hands-on SAP CRM experience covering Sales,



Service and Marketing process areas.
CRM Sales: opportunity management, quotation, order processing, pipeline reporting and account management.
CRM Service: service orders, complaints, contracts and service process flows.
CRM Marketing: campaign management, lead management and customer segmentation.
Customer Interaction Management: Interaction Centre configuration and Web Client UI customisation.
SAP CRM Web Client UI: component configuration, navigation bar profiles, business roles and layout design.

Integration Middleware
Integration between SAP CRM and SAP ECC/S/4HANA: middleware configuration, object mapping and synchronisation.
Experience with SAP PI/PO and SAP CPI for interface design, monitoring and error handling.
IDoc configuration and monitoring for CRM-ERP data exchange.
API-based integration patterns for connecting SAP CRM with external and non-SAP systems.

Project Delivery
Full lifecycle delivery experience: requirement gathering, fit-gap analysis, solution design, configuration, testing and go-live.
SIT and UAT support: test scenario preparation, defect logging, triage and functional validation.
Data migration and master data support for CRM-related objects.
Production support: incident management, root cause analysis and timely issue resolution.
Solid documentation skills:



functional specifications, configuration guides and test scripts.

PLATFORM TOOL COVERAGE
Solid working knowledge expected across the following:

SAP CRM Sales Service
SAP PI/PO SAP CPI
SAP CRM Marketing
IDocs API Integration
Web Client UI Interaction Centre
SAP ECC / S/4HANA
SAP CRM / ECC Integration
Data Migration Master Data

ADVANTAGEOUS EXPOSURE
Experience with SAP S/4HANA and understanding of CRM-related changes in the S/4HANA landscape.
Exposure to SAP Customer Experience (SAP CX) solutions including SAP Sales Cloud or Service Cloud.
Experience with CRM migration or transformation projects moving from SAP CRM to SAP CX.

Knowledge of SAP Fiori and modern SAP integration technologies.
Experience working in global SAP implementation or rollout programmes.

COLLABORATION COMMUNICATION
Strong analytical and problem-solving skills with ability to translate complex business requirements into SAP solutions.
Experienced coordinating with technical teams, business users, offshore teams and cross-functional stakeholders.
Clear written and verbal communication for functional documentation, stakeholder updates and user training.
Comfortable working in a hybrid model with periodic in-person collaboration.

Engagement:
Candidate must be India-based with availability for 2 days per month at the office (Sholinganallur, Chennai)

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 SAP CRM Consultant (India)
🏢 Ekloud
📍 India