Role & responsibilities

- Follow up on delinquent accounts to recover overdue and bad debt amounts through calls, visits, and customer interactions.

- Negotiate settlements and repayment plans with defaulting customers to maximize recovery while maintaining customer relationships.

- Conduct field investigations and collection visits to trace customers, verify information, and identify repayment sources.

- Coordinate with legal and recovery teams for difficult cases, repossessions, and accounts requiring legal action.

- Maintain collection records and MIS reports by updating recovery status, customer commitments, and collection performance.

Preferred candidate profile

- Experience in collections or recovery within NBFC, banking, vehicle finance, or lending industries.

- Strong communication and negotiation skills with the ability to persuade customers and handle difficult recovery situations.

- Field-oriented and result-driven skilled with local market knowledge and willingness to travel for collections.

📌 Collection Executive (Rajkot)
🏢 Mahindra Finance
📍 Rajkot