Holiday Packages Sales Consultant B2C | UK & India Market

Location: Gurugram
Experience: 38 Years
Industry: Travel / Holidays / Travel Management
Employment Type: Full-Time

About the Role

We are looking for an experienced Holiday Packages Sales Consultant with strong expertise in B2C holiday sales, international and domestic holiday packages, itinerary planning, and customer relationship management to join our team.

The role will primarily involve handling B2C holiday requirements for customers across the UK and India markets, understanding their travel preferences, designing suitable holiday packages, and converting enquiries into confirmed bookings.

The ideal candidate should have robust knowledge of international and domestic destinations, experience in selling customized holiday packages, and excellent communication and negotiation skills.

Knowledge of GDS systems such as Galileo, Amadeus or Sabre is required, along with a basic understanding of flight booking and ticketing.

Key Responsibilities

Holiday Packages Sales

- Handle B2C sales enquiries for domestic and international holiday packages.
- Understand customer requirements, preferences, budget and travel expectations.
- Recommend suitable destinations, hotels, activities and travel options.
- Design and sell customized holiday packages based on customer requirements.
- Handle FIT, family, honeymoon, luxury and group holiday packages.
- Provide customers with detailed package options, itineraries and quotations.
- Follow up regularly with leads and convert enquiries into confirmed bookings.
- Achieve assigned sales targets and revenue goals.
- Identify opportunities for upselling and cross-selling additional travel services.

Flights & Travel Services

- Provide flight options as part of complete holiday packages.
- Have a good understanding of domestic and international flight bookings.
- Provide suitable flight options based on routing, timings, availability and customer budget.
- Coordinate flight bookings with hotels, transfers and sightseeing.
- Handle changes, cancellations and amendments as required.
- Maintain basic knowledge of airline fares, policies and ticketing procedures.

Hotels & Holiday Inclusions

- Source and recommend suitable hotels and resorts based on customer requirements.
- Handle hotel bookings across domestic and international destinations.
- Coordinate airport transfers, sightseeing, activities, excursions and other ground services.




- Ensure all components of the holiday package are correctly coordinated.
- Negotiate and provide competitive package options while maintaining profitability.

Itinerary Planning & Package Designing

- Prepare detailed and attractive day-wise holiday itineraries.
- Suggest suitable destinations and experiences based on customer interests.
- Customize itineraries according to budget, duration and travel preferences.
- Ensure the itinerary provides a seamless end-to-end travel experience.
- Keep updated with destination information, hotels, attractions, activities and seasonal travel trends.

B2C Sales & Lead Management

- Manage leads from enquiry to booking confirmation.
- Respond promptly to customer enquiries through calls, email and other communication channels.
- Understand customer buying behaviour and identify the right package for conversion.
- Conduct effective follow-ups and maintain a healthy sales pipeline.
- Negotiate with customers and close sales while maintaining company margins.
- Maintain accurate records of enquiries, quotations, follow-ups and confirmed bookings.
- Build long-term relationships with customers to generate repeat and referral business.

UK & India Market

- Handle holiday enquiries from customers in the UK and India markets.
- Understand the different travel preferences, budgets and expectations of UK and Indian customers.
- Recommend destinations and packages relevant to each market.
- Provide professional and personalized service throughout the sales process.
- Be comfortable working with international customers and handling different time zones where required.

GDS & Travel Technology

- Must have working knowledge of at least one GDS – Galileo, Amadeus or Sabre.
- Use GDS knowledge to check flight availability and understand basic fare and routing options.
- Knowledge of airline reservation and ticketing processes will be an advantage.
- Experience using CRM, booking systems or other travel technology platforms is preferred.

What We're Looking For

- 3+ years of relevant experience in Holiday Packages Sales / Travel Sales / Leisure Travel.




- Proven experience in B2C holiday package sales.
- Strong experience in selling domestic and international holiday packages.
- Good knowledge of popular international and Indian holiday destinations.
- Experience in designing customized itineraries and holiday packages.
- Experience handling FIT, family, honeymoon, luxury and group holidays.
- Strong sales, negotiation and lead conversion skills.
- Experience working towards sales targets and revenue goals.
- Good knowledge of flights, hotels, transfers and sightseeing.
- Working knowledge of GDS – Galileo / Amadeus / Sabre is required.
- Experience with the UK and/or India travel market will be preferred.
- Excellent verbal and written communication skills.
- Robust customer relationship and client-handling skills.
- Ability to understand customer requirements and recommend suitable travel solutions.
- Strong follow-up and closing skills.
- Good commercial awareness and ability to maintain margins.
- Ability to work in a target-driven and fast-paced sales environment.

Preferred Candidate Profile

The ideal candidate is someone who:

- Has strong experience in B2C holiday package sales.
- Can independently handle a holiday enquiry from initial enquiry to final booking.
- Has excellent knowledge of international and domestic destinations.
- Can create attractive and commercially viable customized holiday packages.
- Is confident in selling flights + hotels + transfers + sightseeing as a complete package.
- Has solid sales conversion and negotiation abilities.
- Is comfortable dealing with customers from the UK and India markets.
- Has working knowledge of GDS and airline booking processes.
- Is proactive with follow-ups and focused on achieving sales targets.
- Understands the importance of customer experience, profitability and repeat business.

Why Join Us?

- Opportunity to work with domestic and international holiday customers.
- Exposure to the UK and India travel markets.
- Opportunity to work across a wide range of holiday destinations and travel products.
- Develop expertise in B2C leisure and holiday package sales.
- Work in a fast-paced and professionally driven travel environment.
- Opportunity to build strong expertise in customized and premium holiday experiences.
- Be part of a team focused on delivering exceptional holiday experiences and customer service.

Contact- Srishti Thakur (HR)

(phone hidden)

📌 Holiday Packages Sales Consultant C UK & India Market) (Gurugram)
🏢 BRIGHTSUN TRAVEL
📍 Gurugram