Why we need this role
As we scale internationally, we need dedicated bandwidth to engage with users, understand their experience, identify retention drivers, and collect actionable feedback that can be shared with Product, Growth, and Operations teams.

The primary objective of this role will be to improve user retention through direct user conversations and structured feedback collection.

Role scope
• Conduct user outreach and retention activities
• Engage with active and churned users to understand behavior and pain points
• Gather qualitative insights through calls and conversations
• Identify recurring user issues, feature requests, and growth opportunities
• Create structured reports and recommendations for Product and Growth teams




• Support experiments aimed at improving engagement and retention

Role details
• Shift: Night Shift (US Timezone)
• Location: Work From Home
• Duration: 3-6 months

Requirements
• Strong English communication skills
• Neutral/global-friendly accent
• Comfortable with voice-based interactions
• Strong people and relationship-building skills
• Interest in social media, consumer products, and online communities
• Self-driven, proactive, and able to work independently
• Solid curiosity and ability to extract meaningful user insights

📌 Voice Process Intern - International (Bengaluru)
🏢 Cold Brew Tech
📍 Bengaluru