Job Description
Assistant Manager -Customer Success

About fleetx.ai:
Fleetx is a leading AI-powered fleet & logistics automation platform that helps businesses digitize their physical logistics operations and get actionable insights in real-time. Fleetx has served more than 400K+ vehicles so far across 2000+ customers. We work with leading transporters and enterprises to improve efficiency, safety, and sustainability. Backed by top-tier investors like IndiaMart, Beenext, IndiaQuotient, Titan Capital, were now entering our next phase of hyper growth, scaling from 100 Cr+ to 500 Cr+ in the next 5 years.

Responsibilities:

1. Client Onboarding & Training

- Ensure smooth onboarding of recent clients by guiding them through setup and implementation.
- Conduct training sessions to help clients understand product features and usage effectively.

2. Product Knowledge & Support

- Maintain up-to-date knowledge of product features, enhancements, and integrations.
- Assist clients with product-related queries and provide timely resolutions through ticketing and support channels.

3. Client Relationship Management

- Build and maintain strong client relationships by providing ongoing support, information, and guidance.




- Act as the primary point of contact for clients, ensuring their concerns are addressed promptly.

4. Issue Resolution & Coordination

- Log and track client issues through tickets, coordinating with internal teams for timely resolution.
- Take regular follow-ups with technical, product, and operations teams to ensure a seamless client experience.

5. Collaboration & Issue Resolution

- Coordinate with internal teams (tech, operations, and support) to ensure timely resolution of client issues.
- Follow up regularly with the concerned teams to keep clients updated on progress.
- Assist in integration processes by aligning with the technical team and ensuring efficiency.

6. Client Success & Growth

- Understand the clients business model, objectives, and challenges to deliver tailored solutions.
- Identify opportunities for upselling and cross-selling additional products or services to add value.

7. Customer Retention & Experience

- Monitor client satisfaction and proactively address issues to minimize churn.
- Act as a trusted advisor, ensuring clients derive maximum value from the product.

Location - Gurgaon

📌 Assistant Manager - Customer Success (Gurugram)
🏢 Fleetx
📍 Gurugram