- Welcome and assist patients at the clinic
- Manage appointments and clinic schedules
- Answer incoming calls and patient enquiries
- Handle patient enquiries through WhatsApp
- Follow up with patients regarding appointments
- Confirm appointments and follow up with no-shows
- Maintain patient records and basic documentation
- Handle billing, payments and receipts
- Coordinate with the doctor and clinic team
- Maintain a skilled and welcoming reception environment
- Follow up with enquiries and help convert them into appointments
- Collect patient feedback and assist with review requests