Job Title: Customer Support Executive – Voice ProcessProcess: US-Based Payment Gateway Network

Work Schedule: 5 Days Working + 2 Rotational Week-Offs

Shift: 24/7 Rotational Shifts

Experience: Minimum 6 Months of Voice Process Experience

Salary: Up to ₹35,000 per month

- Roles & ResponsibilitiesHandle inbound and outbound customer calls for a US-based payment gateway network.
- Assist customers with payment-related queries, transactions, account-related concerns, and technical issues.
- Understand customer concerns and provide accurate and timely resolutions.
- Follow standard operating procedures (SOPs) and maintain process compliance.
- Verify customer/account details as per security and authentication guidelines.
- Troubleshoot basic payment and transaction-related issues and escalate complex cases to the appropriate team.
- Maintain accurate records of customer interactions and update the CRM/system accordingly.
- Ensure high-quality customer service while meeting defined performance and quality targets.
- Handle customers professionally and maintain a positive customer experience.
- Work effectively in a 24/7 rotational shift environment,



including rotational week-offs.
- Follow company policies, data-security guidelines, and compliance requirements.
- Candidate RequirementsMinimum 6 months of experience in a voice/customer support process is mandatory.
- Excellent verbal communication skills in English.
- Comfortable communicating with US-based customers.
- Good listening, problem-solving, and interpersonal skills.
- Ability to work in rotational shifts and rotational week-offs.
- Basic computer knowledge and familiarity with CRM/customer support tools.
- Candidates should be customer-focused, confident, and professional.
- Key SkillsExcellent English communication
- Customer handling
- Active listening
- Problem solving
- Payment/transaction support
- CRM handling
- Conflict resolution
- US customer interaction
- Multitasking
- Compensation & BenefitsSalary: Up to ₹35,000 per month
- 5 days working
- 2 rotational week-offs
- 24/7 rotational shifts
- Chance to work with a US-based payment gateway process
- Professional growth and career development opportunities

📌 Customer Support Executive (Mumbai)
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