We are looking for a proactive and customer-focused CRM Executive to manage customer interactions across multiple communication channels. The ideal candidate should have prior experience handling WhatsApp, emails, calls, chat platforms, and CRM/in-house software while ensuring excellent customer service and timely issue resolution. The candidate should be comfortable working in rotational shifts and possess solid communication and organizational skills.

Key Responsibilities

- Manage customer inquiries and support requests through WhatsApp, email, phone calls, website chat, and other communication platforms.
- Handle customer queries, complaints, feedback, and escalations in a professional and timely manner.
- Update and maintain customer records accurately in the CRM/in-house software.
- Coordinate with internal teams such as Operations, Logistics, Sales, and Marketing for query resolution.




- Monitor customer interactions and ensure all conversations are documented appropriately.
- Follow up with customers regarding pending requests, deliveries, returns, or service related concerns.
- Maintain service quality standards and ensure a positive customer experience.
- Generate basic reports and maintain records of customer interactions and resolutions.
- Adhere to company SOPs and customer service guidelines.

Required Skills & Qualifications

- Graduate in any discipline.
- 1–2 years of experience in Customer Relationship Management, Customer Support, Customer Service, or similar roles.
- Hands-on experience handling:
- o WhatsApp Business
- o Email support
- o Calling platforms
- o Live chat platforms
- o CRM/In-house software
- Excellent verbal and written communication skills in English and Hindi.

📌 CRM Executive (Mumbai)
🏢 ONEEDAY HR SOLUTION PRIVATE
📍 Mumbai