We are seeking an Customer Relationship Manager (CRM) to join our team. The successful candidate will be responsible for managing customer relationships during the collection process, addressing changes in the apartment, providing after-sales services, and ensuring timely delivery of apartments. The CRM will work closely with the sales and marketing teams to ensure that our customers are satisfied and receive exceptional service throughout their entire customer journey.

Responsibilities:

Ensuring execution of all Back-office Sales Administration operations like Builder Buyer Agreement, Payment Receipts etc.

Ensure timelines, completion, comprehensiveness and accuracy of all documentation pertaining to clients booking form during sale. Ensure all required signatures of client, & Salesperson on Booking form along with KYC is done

Do welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.

Issuing Payment Receipts, demand letters and reminders accordingly

Preparing and Issuing Possession Letters, Buyer Agreements to the clients.

Follow-ups for Buyer s Agreements etc.

Maintaining Files and Documents Records.

📌 CRM Executive (Chennai)
🏢 SRI FOUNDATIONS
📍 Chennai