Customer Service Executive – PCD Pharma Franchise

Company: Cafoli Lifecare Pvt. Ltd.

Location: Industrial Area, Phase-1, Panchkula

Job Type: Full-Time (Work from Office)

Salary₹12,000 – ₹20,000 per month (Based on experience and skills)

Working Hours9:00 AM – 7:00 PM

About Cafoli LifecareCafoli Lifecare is one of India's fast-growing PCD Pharma Franchise companies, committed to delivering quality medicines and building long-term relationships with our franchise partners. We believe that excellent customer service is just as important as quality products.

We are looking for a dedicated Customer Service Executive who can ensure a smooth and professional experience for our existing franchise customers.

- Key ResponsibilitiesHandle existing PCD Pharma franchise customers.
- Receive and process customer orders through phone calls, WhatsApp, and email.
- Create and process orders accurately in MARG ERP.
- Coordinate with the dispatch, accounts, and sales teams for timely order execution.
- Handle customer complaints and provide timely resolutions.
- Keep customers updated regarding order status and dispatch.
- Build long-term relationships by providing exceptional customer service.
- Maintain proper records of customer interactions and follow-ups.
- Ensure smooth order processing from order booking to dispatch.




- Mandatory RequirementsExperience in the PCD Pharma Franchise industry is mandatory.
- Hands-on experience with MARG ERP is mandatory.
- Good typing speed (30+ WPM preferred).
- Comfortable working on computer systems and MS Excel.
- Strong understanding of order processing and customer support.
- Preferred SkillsSoft-spoken and customer-friendly personality.
- Excellent communication and interpersonal skills.
- Candidates with good English communication skills and fluency will be given preference.
- Ability to handle customer complaints professionally and calmly.
- Solid coordination and follow-up skills.
- Good problem-solving ability and attention to detail.
- Ability to work in a fast-paced environment.
- We Are Looking For Someone WhoTakes ownership of customer satisfaction.
- Believes in building long-term customer relationships.
- Is disciplined, organized, and committed to delivering quality service.
- Can work as part of a team while independently managing responsibilities.

- Salary & BenefitsSalary: ₹12,000 – ₹20,000 per month
- Performance-based growth opportunities.
- Stable career in one of India's growing PCD Pharma companies.
- Supportive and learning-oriented work environment.
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If you have experience in the PCD Pharma Franchise industry and are passionate about customer service, we'd love to hear from you.

📌 Customer Service Executive (Chandigarh)
🏢 Cafoli Lifecare Private
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