Company: The Corbett Selva Resort by DevStayZ

Job Type: Full-Time

Department: Front Office

Experience: 1–3 Years in Resort / Hotel Industry

Location: Jim Corbett / Ramnagar, Uttarakhand

Salary: ₹15,000 – ₹22,000 per month

Job SummaryWe are looking for an experienced Front Desk Executive with prior experience in the Resort / Hotel Industry. The candidate will be responsible for handling IVR and incoming calls, guest enquiries, reservations, check-in/check-out, and front office operations.

The ideal candidate should have excellent communication skills, a pleasant personality, and strong guest-handling abilities.

- Key ResponsibilitiesAttend and professionally handle IVR and all incoming calls.
- Handle enquiries regarding room availability, room tariff, packages, facilities, meals, activities, and resort services.
- Handle reservation enquiries and coordinate with the booking/reservation team.
- Convert incoming enquiries into bookings through effective communication and follow-ups.
- Welcome guests and manage check-in and check-out procedures.
- Handle guest requests, queries, and complaints professionally.
- Coordinate with Housekeeping, F&B;, Reservations, and Operations teams for smooth guest service.
- Maintain accurate guest and booking records in PMS/Hotel Management Software.
- Respond to guest queries through phone,



WhatsApp, and email.
- Provide information about resort facilities, local sightseeing, activities, and nearby attractions.
- Maintain daily records of calls, enquiries, bookings, check-ins, and check-outs.
- Ensure excellent guest experience and maintain the resort's service standards.
- Required Skills1–3 years of experience in the Resort / Hotel Industry is mandatory/preferred.
- Excellent Hindi and English communication skills.
- Confident and professional telephone/IVR handling.
- Good guest relationship and customer service skills.
- Knowledge of hotel PMS / reservation software.
- Basic knowledge of MS Office, Email and WhatsApp.
- Robust follow-up and booking conversion skills.
- Pleasant personality and professional grooming.
- Ability to work in rotational shifts, weekends and holidays.

Preferred ExperienceCandidates from Resorts, Hotels, Luxury Resorts, Boutique Resorts, Hospitality, Front Office, Guest Relations or Reservations will be preferred.

- Key Performance AreasIVR & incoming call handling
- Guest satisfaction
- Reservation and enquiry management
- Booking conversion
- Check-in & check-out management
- Guest complaint resolution
- Inter-department coordination
- Accurate PMS and booking records

📌 Front Office Executive (Jaipur)
🏢 Legaldev Tax India Privale
📍 Jaipur