Key Responsibilities

● Handle 15–20 escalated cases per day with solid ownership from investigation to

closure.

● Speak directly with customers and manage sensitive and complex conversations.

● Investigate issues, coordinate with internal teams and arrive at the right resolution.

● Handle cases related to service quality, partner behaviour, refunds, damages and

cancellations.

● Maintain high standards of communication, documentation and resolution quality.

● Identify recurring issues and flag process or operational gaps.

● Meet defined productivity, SLA and quality targets.

What We're Looking For

● 2–3 years of experience in Customer Experience, Escalations, Customer Support or

Operations.

● Excellent verbal and written communication with strong customer-handling skills.

● Strong problem-solving and decision-making ability.

● High ownership, empathy and attention to detail.

● Comfortable handling difficult conversations and working in a fast-paced startup

environment.

● Ability to balance customer needs with business outcomes.

Contact: 63621 95202

📌 Escalation Associate (Bengaluru)
🏢 Snabbit (OPC) Private
📍 Bengaluru