Job Title: Inbound customer service agent

Location: Mangalore

Shift: Night shifts

Mode of work: Work from office

Key Responsibilities:

- Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.
- Capture and document customer complaints in a qualified and empathetic manner, ensuring accuracy based on the issuer's protocols.
- Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.
- Maintain effective call control, ensuring smooth transitions and proper call direction.
- Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.
- Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.
- Accurately set up or act on cases as needed,



following company guidelines and compliance rules.
- Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.
- Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.
- Proficient in English (verbal and written) – must meet proficiency scale requirements.
- Strong customer service skills, demonstrated through interviews and role play evaluations.
- Ability to learn and comprehend training material in English.
- Excellent active listening and communication skills.
- Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.
- Prior experience in a multilingual contact center or customer support environment.

📌 Inbound Customer Service Agent (Mangalore)
🏢 UnifyCX
📍 Mangalore